Vendors

BMC

Power your customers' business with the one platform that matters most to them. Their own.

Business, faster than humanly possible

About BMC and BMC Helix

BMC helps customers innovate faster by automating critical applications, systems and services — empowering them to leverage cloud, data and emerging AI technologies.

Founded more than 45 years ago, BMC has grown through organic expansion, strategic acquisitions and sustained R&D. The result is a portfolio of solutions that unify, simplify, automate and transform the multi-cloud enterprise at massive scale and speed. BMC is a recognized leader in AIOps, DataOps, DevOps, SecOps and workflow automation. As a strategic partner across mainframe, distributed, cloud and edge infrastructures, BMC remains committed to supporting customer success today and in the future.

BMC Helix is redefining enterprise IT by turning AI into action — freeing teams to focus on what matters and unlocking human potential to multiply productivity.

With decades of leadership in IT service and operations management, BMC Helix is now an independent company. It continues to deliver forward-looking solutions that maximize both the value of existing IT investments and the power of agentic AI at scale. The Helix portfolio includes an innovative, AI-driven ServiceOps platform that supports customer success, resilience and growth across cloud, distributed and edge environments.

How Arrow supports BMC and BMC Helix partners

Arrow's experienced team helps you sell and deliver BMC and BMC Helix solutions, supporting your customers at every stage by:

Simplifying purchase, provisioning and management through ArrowSphere — Arrow's digital platform built for change. Learn more about ArrowSphere.
Providing access to ideal partners across SPs, CSPs and MSPs
Equipping you with the knowledge and tools to sell more solutions across more sectors and use cases
Recommending complementary offerings
Driving demand with business development and marketing campaigns
Delivering end-to-end consultancy from pre-sales to support and training

The power of BMC and BMC Helix solution portfolio

This AI-powered suite helps customers across industries realize business value through:

Resiliency: Predictive insights and automation that improve IT and business performance
Experience: Tools and services that enhance experiences for employees, partners and end users
Orchestration: Automation that connects systems, data and people
Modernization: Platform optimization that transforms existing technology investments

With BMC, your customers can build and run the most important platform there is — their own. BMC Helix supports their transformation with scalable, flexible AI-powered solutions built for every size, stage and industry.

BMC products and solutions

Increase efficiency, productivity and reliability with automation

Automation and orchestration

Build, define, schedule, manage and monitor production application and data workflows at scale from a single view to ensure visibility and reliability and improve SLAs.

Control-M (self-hosted and SaaS): Deliver fully automated and event-driven workflows to proactively prevent failures and deliver digital services on time, every time. Control-M provides advanced operational capabilities easily consumed by data teams, Ops professionals, developers and line-of-business leaders.

Learn more about Control-M automation and orchestration solutions.

Visit BMC's Automation page

BMC Helix products and solutions

The future of service and operations management

IT service management (ITSM) software

Boost self-service through always-on, agentic AI support to lower costs and drive vastly improved customer experiences.

BMC Helix ITSM: AI-driven IT service management for the modern enterprise
BMC Helix Virtual Agent: Chat and knowledge solutions for intelligent self-service
BMC Helix Customer Service Management: Exceptional customer experiences for improved brand loyalty
BMC Helix Enterprise Service Management: Personalized experiences, faster outcomes and more time for your employees
BMC Helix Digital Workplace: Intuitive and engaging self-service and multichannel experiences
BMC Helix Business Workflows: Modern, customized case management built for service owners

Learn more about BMC Helix IT service management solutions.

IT operations management, AIOps and observability software

BMC Helix can help your customers achieve greater operational efficiency and rapid incident response with AI-driven situational analysis, root cause isolation and recommendations for remediation.

BMC Helix Discovery: Comprehensive visibility and control over IT assets and services
BMC Helix Operations Management with AIOps: Automated root cause analysis and remediation, service-centric monitoring and advanced event management
Netreo: Enterprise-grade network observability and management
BMC Helix Continuous Optimization: Predictive resource optimization and right-sizing intelligence for service assurance

Learn more about BMC Helix IT operations management, AIOps and observability solutions.

Partner with us

Why partner with BMC and BMC Helix?

BMC offers partners a revenue-rich portfolio of AI-driven digital enterprise solutions, world-class training programs, sales incentives, marketing resources and business management support. Partners have access to a number of resources designed to help grow your business:

Partner Sales Edge: Sales, pre-sales and marketing resources
Digital Sales Room: Shareable content and engagement tracking
BMC Academy: Training and certification platform
Solution Partner Place: Program details, pricing and incentives

Find out why the BMC Partner Ecosystem has been consistently recognized by CRN as a 5-Star program since 2006. Become a partner today!

Why source BMC and BMC Helix through Arrow?

Arrow helps partners streamline their sales and delivery process, gain access to a wider customer base, and effectively sell and support complex IT solutions across diverse markets.

Key benefits include:

Technical expertise and pre-sales support from dedicated engineers
Global sales network and market insights
Channel enablement: Training, materials and lead generation
Value-added services: Configuration, logistics and post-sales support
Flexible financing options
Business planning and opportunity identification
ArrowSphere: Tools for quoting, ordering, billing and performance
Access to top-tier technology products across IT categories

BMC and BMC Helix have helped many of the world's largest enterprises optimize their IT environments. Let's bring that power to your customers.

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BMC has helped many of the world’s largest businesses automate and optimize their IT environments. Let’s put that experience to work for your customers.

Get started