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Security, AI and citizen experiences drives states’ IT tech paths

A clearer focus is emerging across state governments, with security as the foundation for everything being done. AI has moved from the pilot stage to real-world use, helping government teams work smarter and deliver sought-after results, while citizen experience has become a top priority — shaping how services are created and delivered.

“If you want to know how states fund their IT priorities, who influences those decisions, and when those decisions happen, you can better position yourself and your solution effectively.”

— Benjamin Harris, immixGroup Market Intelligence Manager.

There’s also a growing recognition that technologies such as AI, quantum and blockchain are already taking hold. State governments are exploring how these tools can improve operations, strengthen security and build trust. This shift is leading to closer collaboration with states working with academia and industry to move faster and make smarter decisions.

It’s not just about adopting new technology, but about aligning priorities, funding and collaborations to drive real outcomes — better government services delivery, increased efficiency and build stronger public trust.

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