Lakeside

Lakeside Software is pioneering the future of digital employee experience (DEX) with the industry’s first reliability engineering model for end-user computing.

Lakeside’s SysTrack platform transforms high-resolution, first-party telemetry into insights and automated resolutions for proactive IT operations and autonomous support - empowering enterprises to reduce downtime and deliver exceptional digital experiences across employee endpoints, mobile devices, and OT. Trusted by hundreds of global enterprises and service providers, SysTrack scales to estates with over one million physical and virtual workspaces, reducing IT costs, preventing failures, and driving smarter decisions through unparalleled visibility.

Lakeside has a nearly 30-year heritage in enterprise IT software and was named one of TIME’s America’s Top WorkTech Companies of 2026.

Lakeside Software’s SysTrack platform provides deep visibility across complex IT environments by collecting extensive endpoint performance and telemetry data. Its Intelligent Edge agents gather 10,000 data points every 15 seconds from a wide range of endpoint devices, providing real-time insights alongside historical trends. This data is designed to help IT teams understand what is happening across their technology estate, identify hidden problems and support data-driven and AI initiatives.

SysTrack focuses on improving IT operations through end-to-end visibility, root cause analysis and proactive issue management. Its Black Box capability helps pinpoint what went wrong when an issue occurs, while its analytics and AI capabilities enable teams to predict and prevent developing problems. The platform is positioned to improve help desk efficiency, support proactive IT management and accelerate IT modernisation projects with lower risk, cost and timelines.

The platform also supports a broad range of devices, operating systems, physical environments and virtual environments, with Intelligent Edge able to resolve some endpoint issues without IT intervention. SysTrack integrates its data intelligence into the wider IT ecosystem, giving organisations richer insight across their technology landscape. Overall, Lakeside positions SysTrack as a way to simplify IT management, improve users’ technology experiences and provide the quality and depth of data needed to support enterprise AI.