Arrow is proud to announce a new supplier partnership with BMC Helix, bringing channel partners a cloud-native, AI-powered platform purpose-built for modern IT service and operations management. Now available through Arrow in the U.S. and Canada, BMC Helix gives partners a differentiated way to help customers operate faster, smarter, and at scale.
With decades of leadership in IT service and operations management (ITSM/ITOM), BMC Helix helps organizations turn AI into action—unlocking human potential while automating the work that slows teams down.
Why BMC Helix, why now?
IT organizations are under pressure to do more with less. Hybrid environments, growing service demands and rising customer expectations have made traditional, reactive operations unsustainable. At the same time, many organizations struggle to translate AI investments into real operational outcomes.
BMC Helix addresses this challenge head-on. With an open, modular, flexible platform, BMC Helix applies agentic AI and AIOps across ITSM and ITOM to anticipate issues, automate resolutions, and accelerate ServiceOps outcomes at enterprise scale.
Deliver intelligent ServiceOps at scale
As an Arrow partner, you can leverage BMC Helix to expand your ServiceOps portfolio and stand out in a competitive market:
- AI-powered ServiceOps - Harness the power of AI with intelligent automation that improves service reliability and operational efficiency.
- Agentic AI and AIOps - Deploy a dynamic fleet of AI agents that augment IT teams, reduce manual effort, and proactively address issues before they escalate.
- Modern ITSM - Deliver cloud-native service management designed for speed, flexibility, and continuous improvement.
- ITOM - Gain visibility and control across complex environments to optimize performance and availability.
- Enterprise service management (ESM) - Extend proven service management practices beyond IT to support multiple departments and business functions.
Together, these capabilities help customers focus their people on higher-value work, while AI handles the rest.
The Arrow advantage
This partnership combines BMC Helix’s industry-leading platform with Arrow’s proven channel enablement to help partners win more opportunities at faster rates.
With Arrow, partners gain access to:
- Simplified procurement and delivery through ArrowSphere
- Pre-sales expertise and technical support for solution design and customer engagement
- Enablement and training to build confidence across sales and technical teams
- Go-to-market and demand generation programs to accelerate pipeline growth
- Flexible financing options to support complex, multi-phase customer projects
BMC Helix is a unique addition to Arrow ecosystem, giving partners access to a differentiated ServiceOps platform not available through competing vendors. Reach out to your Arrow representative to learn more about enablement, training and how to bring AI-powered ServiceOps to your customers.