Success Story

Sumillion simplifies cloud management and sustainability insights with ArrowSphere Cloud

^“ ArrowSphere Cloud is hands down the best platform I’ve seen and used. It’s built like an e-commerce site. You add what you need to the basket, hit buy, and the licenses appear. That simplicity makes a huge difference in how we work and how we onboard clients. ”

— Ryan Over, Microsoft business development executive at Sumillion

The Situation

Sumillion is a values-led IT solutions provider with a strong emphasis on sustainability and digital transformation, which is underpinned by a social commitment that sees 10% of its profits donated to charity each year. As its Microsoft CSP business expanded, Sumillion encountered barriers with its legacy platform. Outdated with a difficult user interface, it lacked the control and visibility it needed to manage customers effectively and drive opportunities.

The team had already built its own emissions dashboard using Microsoft APIs to measure carbon data across Microsoft 365 services. However, getting visibility into emissions from Azure, which are far more substantial, remained out of reach. Sumillion needed both platform and people capabilities to help drive meaningful change.

The Solution

Sumillion found all of this with Arrow. After evaluating several options, ArrowSphere Cloud really stood out.

“ArrowSphere Cloud is hands down the best platform I’ve seen and used,” Ryan Over, Microsoft business development executive at Sumillion, said. “It’s built like an e-commerce site. You add what you need to the basket, hit buy, and the licenses appear. That simplicity makes a huge difference in how we work and how we onboard clients.”

The cloud marketplace’s intuitive design means fewer errors, less admin, and an easier learning curve — not just for Sumillion, but for their customers too. Different user roles and permissions mean that clients can interact with the platform at the right level, without being overwhelmed by complexity. And the built-in sustainability dashboards now give the team access to the elusive Azure emissions data, unlocking the ability to report more accurately and drive sustainable IT decisions.

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The Benefits

Adopting ArrowSphere Cloud has marked a turning point. What used to take multiple steps in Excel reports can now be done with just a few clicks on the platform. Quoting, provisioning, and license management have become more straightforward, saving hours of admin time which means the team can focus on delivering customer value.

“We used to have to go from Excel, to quote, to another system for provisioning,” Ryan explained. “Now it’s one clean flow — from quote to basket to provision. It’s massively streamlined, and the time saved adds up fast.

“There was pushback from our clients initially, but once we did the demo, they were all in. Some asked to migrate early, even if it meant cutting short their existing licenses, because they were so impressed by the platform.”

ArrowSphere Cloud has helped Ryan reclaim time and reduce pressure. “Up until now, I’ve been the only one managing licenses, and it's freed up a lot of my time. We’ve just onboarded a new team member and the platform’s been easy for them to pick up thanks to the built-in knowledge centre.”

Working with ArrowSphere Cloud

Sumillion’s journey with Arrow isn’t just about technology, it’s also about people.

Ryan said: “The Arrow team are fantastic. They’re proactive, responsive, and nothing’s too much trouble. It was a big job to migrate, but from day one, it is making life easier.

“Before, I was always chasing for ticket updates. Now it’s the other way around — Arrow chases me. The support’s been absolutely spot on.”

Arrow's commercial model [i.e., financial agreements] has also helped support Sumillion’s growth. “The commercials offered by Arrow are solid, and we’ve increased our CSP business without raising costs for our customers. The time savings, the support, the control — it’s all added up.”

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The Outcomes

The benefits are already evident. Sumillion has reduced the time spent on licensing and provisioning, enabling the team to focus on more strategic tasks and client conversations. Customer satisfaction has increased thanks to a more intuitive experience and faster turnaround. And with full visibility of both Microsoft 365 and Azure emissions, Sumillion is even better equipped to lead on its sustainability goals.

Ryan also sees further potential ahead. “Right now, the focus has been on migration and growth, but the dashboards, the FinOps insights, and the reporting tools offer a lot of promise to do more. ArrowSphere Cloud has laid the foundation. Now it’s about what we build on top of it.”

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