Founded in 2008, Riverlite has grown organically and by referral, which, coupled with their impressive client retention rates, is testament to their excellent customer service. Riverlite serves customers of all sizes in a wide variety of industry sectors and provides adaptable, scalable and complete IT managed services for businesses, delivered with uncompromising quality and attention to detail.
About Riverlite
The Challenge
A managed service and Microsoft CSP provider, Riverlite’s customers range from not-for-profit and education to retail and defense businesses. Hybrid cloud solutions from Riverlite’s own private cloud coupled with public cloud services from Microsoft provide their customers the flexibility and agility they seek across all sectors.
“Many of our customers don’t have an in-house IT department and rely on us to recommend the best technology for them,” said Simon Barnes, principal consultant at Riverlite. “We have our own data centers and utilize Microsoft Azure and SaaS solutions, like Office 365, to provide a secure, robust and reliable technology environment.”
Once public cloud services became a core part of their business, they found that they weren’t getting the responsive service they needed from the distribution partner they previously worked with. They sought a partner that was responsive and experienced in providing cloud solutions.
The Solution
After contacting Arrow and seeing a demonstration of the ArrowSphere cloud delivery and management platform, Riverlite was impressed by the expertise shown by the team and decided to move their Microsoft CSP business to Arrow. They initially used ArrowSphere to manage their clients’ Office 365 subscriptions, eventually adding Microsoft Azure services to their portfolio as well.
ArrowSphere provides Riverlite with a simple way to search and provision Microsoft SaaS and Azure services, and its powerful business intelligence features allow the team to see clients’ consumption, billing and profitability instantly. The team at Riverlite has been impressed with the improved visibility that ArrowSphere brings. “ArrowSphere is so simple to use!” adds Barnes. “We actually find it easier to view client consumption and billing information in the dashboards than we do in our own systems.”
The Benefits
Riverlite has streamlined their operations with ArrowSphere and has found that its simplified, consumer-style search facility and ordering process makes things even easier. Recommended complementary services are based on other customers’ use, and the latest offers are clearly highlighted. In this way, the Riverlite team can ensure their clients receive the best value for their money and are taking advantage of the latest pricing deals.
With a growing customer base and lean internal team, it is important that new Riverlite customers are onboarded easily and subscriptions provisioned quickly. Arrow not only provides Riverlite with the platform to do that, but also offers invaluable specialist expertise and support. Arrow’s pre- and post-sales support, technical support and marketing resources are all available to help Riverlite at any point in the customer journey, which is proving a successful combination.
The Outcome
Riverlite’s Microsoft subscriptions through ArrowSphere saw a 400% increase in 12 months. Barnes believes internal upskilling coupled with the simplicity of the ArrowSphere platform to deploy new Azure services has spurred the company’s growth.
In fact, the Riverlite team has been so impressed with Arrow and the simplicity of the ArrowSphere platform, it is planning to use it to transact cloud services with other vendors when current contracts are due for renewal.
Working with Arrow and the ArrowSphere platform has contributed to Riverlite’s success — streamlining operations and freeing up the team to focus on new services. The company intends to grow their customer base further, and the sound advice and guidance they have received from the Arrow team has allowed them to shape the future direction of the business with confidence.
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