Chip One Stop is now Arrow 

Yes. Arrow.com carries only genuine products in its inventory.

If you are unable to log in to Arrow.com, you can reset your password.

Please go to the password reset page via the "Forgot your password?" link on the login screen, enter the email address registered with Arrow.com, and follow the instructions. A password reset email will be sent to your registered address; please complete the reset process using that email.

 

Please check both your inbox and spam folder for the reset email.

 

If you have any questions regarding login, please contact us at 050-3154-8289.

We provide information on how to use Arrow.com in the videos below.

 

Introduction to the new Arrow.com

See the updated interface layout and the locations of key features.

Manage orders with confidence

Centrally create orders, track progress in real-time, and view order history.

Account information overview

Manage "My Page," orders, materials, and account settings from a centralized dashboard.

Simplify BOM management—from upload to purchase

Upload a Bill of Materials (BOM) and proceed smoothly to purchase while checking stock status and pricing.

Efficiently manage quote requests

Create, track, review, and manage quotes directly on Arrow.com.

The following payment methods are available on Arrow.com:・Major credit cards (Visa, Mastercard)

 

・Bank transfer (Available for purchases of 100,000 JPY or more)

 

・Invoice payment (Arrow Line of Credit)

Shipping is free for orders exceeding 5,000 JPY (excluding taxes and fees) on Arrow.com.

 

For orders below this amount, a shipping fee of 650 JPY per shipment applies.

Products subject to tariffs are specific part numbers shipped from the US warehouse.

 

You can identify eligible products on the product page.

 

You can check the tariff amount via any of the following:

• Shipping/payment selection screen

• Order confirmation email

• Invoice

 

Arrow Japan G.K. acts as the importer and bears the costs associated with import procedures. Customers pay the tariff—listed as a separate line item labeled "Tariff" (distinct from the part cost)—on the invoice issued by Arrow Japan G.K. Consumption tax (10%) applies to the tariff amount.

 

You will not be billed directly by the customs broker.

 

*The information in this FAQ is based on operations as of July 2026. Eligible products, application conditions, calculation methods, billing methods, and related operational procedures regarding tariffs are subject to change without notice due to legal amendments, changes in company policy, etc.

Yes. Arrow.com complies with the Japanese Qualified Invoice System.

 

Our Qualified Invoice Issuer Registration Number is as follows:

 

T5010003046456

The following documents can be issued via Arrow.com:

・Invoices (sent via email and available for download from your order history on Arrow.com)
・Delivery notes (included with the shipment)
・Monthly consolidated statements (emailed the day after the billing cutoff date) *Applicable only to invoice-based payment accounts

On Arrow.com, sharing order/quote history and invoice-based payment capabilities across accounts is available only for Premium Accounts.

 

To add or remove members, please contact the designated representative for your Premium Account.

 

*Some customers whose accounts were transferred from Chip One Stop were set up as Premium Accounts immediately upon transfer.

 

If your representative's information is displayed on the right side of the "My Account" screen, you have a Premium Account.