User Guides

Explore step-by-step guides to help you use the key features on the new Arrow.com. These guides explain ordering, pricing, quotes, BOM tools, and other workflows to help you complete tasks quickly and efficiently.

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Basic vs Premium Customers

Arrow.com feature comparison of basic vs premium customers

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BOM Guide

Learn how to use the BOM Tool to manage BOMs, check pricing, request quotes, and purchase parts quickly

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Order Management Guide

Learn how to view and filter orders, access tracking and invoices, manage subscriptions or review order details

Order Process Flow

Learn how ordering works, including global & regional inventory purchasing and when orders may split by location

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Quote Management Guide

Learn how to use Quote Management to submit quotes, track progress, and review pricing, inventory, and lead times

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Benefits Overview

Learn about Arrow.com benefits, including the Featured Products section, the centralized Account Hub, and simplified order management

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Customer Part Number FAQs

Learn how to resolve Customer Part Number (CPN) issues by reviewing the most frequently asked questions

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Currency Exchange Rate FAQs

Learn how to resolve currency exchange issues by reviewing the most frequently asked questions

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Payment Methods

Learn about the payment methods available on Arrow.com to ensure a secure and seamless purchasing experience

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Select/Change Bill To Address

Learn how to select or change your bill-to address from your account, during checkout, or by updating your default bill-to account

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Shipping Options

Learn how shipping costs and shipping account options work during checkout for both Basic and Premium users

Videos

BOM Management on Arrow.com

Learn how to create and manage BOMs, including pricing, availability, and purchasing decisions

Manage Orders on Arrow.com

Learn how to track and manage orders, including shipments, invoices, and returns in one place

Explore Arrow.com

Learn how to navigate the experience, including products, services, and account tools

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Account Hub Overview

Learn how to manage your account, including orders, quotes, invoices, and preferences in one place

Quote Request on Arrow.com

Learn how to submit and manage quotes, including tracking progress and reviewing key details