Arrow’s team of certified engineers specializes in Carbon Black security products, efficiently managing hundreds of support tickets each month. We proudly support thousands of customers of all sizes across Europe, ensuring they have access to robust and reliable security solutions that meet the unique needs of their customers. In recognition of our exceptional service, Arrow’s support team for Carbon Black was selected for the "Broadcom Global Technical Support" and "Cybersecurity Aggregator of the Year" awards.
Get best-in-class support on Carbon Black security products and solutions.
Welcome to Arrow, Carbon Black’s exclusive European aggregator
Providing best-in-class support to customers of Carbon Black, a division of Broadcom
Discover our advanced support options for Carbon Black
With Arrow’s designated support engineering service for Carbon Black, you gain direct access to a product expert who can promptly assist you on all product-related technical needs.
How to contact Arrow’s support
Please ensure you have your site ID on hand, and call, email or click the button below to access the support centre.
Severity levels
Sev 1 – 1 hour
A problem has occurred where no workaround is immediately available in one of the following situations: (i) your production server or other mission-critical system is down or has had a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
Please note: Severity 1 cases can only be created over the telephone.
Sev 2 - Within 2 business hours
A problem has occurred where a major functionality is severely impaired. Your operations can continue in a restricted fashion, although long-term productivity might be adversely affected.
Sev 3 – Within 4 business hours
A problem has occurred with a limited adverse effect on your business operations.
Sev 4 – Within the next business day
A problem where your business operations have not been adversely affected.
