Contact & Support

Products

You can find a full range of important part information including price, availability, minimum order quantities, estimated shipping date, ROHS, and more on that part's page.

Arrow is not a manufacturer of electronics parts and thus is not in a position to provide accurate information relating to the materials content of the products it distributes. The manufacturers of electronic components and products are the only source of accurate information regarding substances, including any conflict minerals, used in the manufacture of their products.

For information on specific components, we suggest you subscribe to SiliconExpert Technologies. SiliconExpert works directly with component and product manufacturers to obtain materials and hazardous substance content. SiliconExpert maintains chemical and environmental compliance data for electronic components spanning several regulations and industry standards such as REACH, EU RoHS, China RoHS, WEEE, JIG-A, JIG-B, RoHS 2 & ELV. Information regarding Conflict Minerals is available in the SiliconExpert Technologies parts database. If you are interested in exploring how we could help you with your environmental compliance issues, please send an inquiry to sales@siliconexpert.com.

Arrow refreshes inventory levels as often as every ten minutes. The quote you have received may no longer be up to date if you delay your purchase. If you have critical needs, it is suggested that you make your purchases immediately.

When you shop with Arrow.com, you can be certain you are getting the best price on the electronic components you need because Arrow offers the industry's only LOWEST PRICE GUARANTEE. We have worked hard to make sure you are getting the absolute lowest price on the quality parts you need to bring your designs to life. And if we fall short, we'll match any verified distributor's* price -- just contact our service team.

Though we strive to always have a minimum order quantity (MOQ) of 1 available, that is not always achievable with the wide variety of inventory we offer. As such, we are not currently able to accept requested deviations from the listed MOQ at this time.

All available stock will be listed on the website for purchase. We refresh our product listings as often as every 10 minutes, and online purchases are completed in real-time. If you do not find the part you are looking for, but the manufacturer is on our list here, please send an email to websales@arrow.com to inquire if we can order the part for you.

Demand for certain products can lead them to be temporarily out of stock. However, select products are available to ship when they become available again, simply click the “Back Order” button on the product you wish to purchase and follow the steps online.

The majority of inventory listed includes the part's datasheet. For technical information not found on the datasheet, you can get your questions answered by live agents via our Spark Virtual Assistant Chatbot, or email our experts today.

The majority of inventory listed includes date codes in the item level details. However, about 20% of the items published do not include date codes. These items usually have date codes within the last 2 years or newer. We are working with the suppliers who currently do not provide date code information to develop a process by which we can acquire this data so that we can include date code information on every part listed on our site.

Once the part is loaded into your cart, review the “Ships from” in your Shopping Cart to see the United States (US), the Netherlands (NL), or Hong Kong (HK).

Arrow will automatically provide the Manufacturer C of C for all military grade products.

For all commercial grade products, Arrow.com orders will come with an Arrow C of C printed on the back of your packing list and will be shipped with your items.

An Arrow C of C will be provided, upon request, for non-military grade products purchased online. To request an Arrow C of C, please provide your WEB-SO number to an Arrow.com customer service representative via phone, email or chat.

Full details of our return policy are located under our Terms and Conditions of Sale.

If you have an return request, please send us an email with the below information:


  •  At least two photos of the parts intended to be returned (do not open packages that are still factory sealed)
  •  One of the packages showing the date code being returned
  •  WEB-SO # (your order number)
  •  Part Number
  •  Quantity Affected
  •  Reason for Return

Ordering

Yes, all orders are tied to a specific email address, so you will need to have yours registered to place your order.

There is never a monetary requirement to place an order; however, please review the part’s page to check for minimum order quantity requirements.

We accept:


  •  All major credit cards (Visa, Mastercard, American Express, Discover, and China UnionPay)
  •  PayPal
  •  Wire Transfer/TT/Swift
  •  Previously established line of credit accounts

All payment details are online under "Payment Method" during the order process as well.

You can change the payment method manually online. Under "Payment Method", click "Change" and this will give you the option to choose a different payment method.

For new customers with no purchase history

Unfortunately, we are not accepting applications for new customers through the website without having an Arrow Line of Credit established with your local office. As such, you are able to choose from the following payment options:

1) You may pay via credit card. When checking out online, select the Credit Card option. Paying in this manner allows your parts to ship immediately upon approval.

You may also call us at 1-855-326-4757 to provide your credit card details over the phone. For your security please never email or fax in credit card information. This may impact order shipment if our offices are not open.


2) You may provide payment through PayPal. Paying in this manner allows your parts to ship immediately upon approval. If you would like to pay via PayPal, please let your customer service rep know your PayPal account email address, and we will be happy to send you a request.


3) You may instead choose to pay by wire transfer. Please note that it takes an additional 2-3 business days to process a wire transfer from the time that it is received. Inventory will NOT be reserved, and your order will not be processed until your wire payment has been confirmed. This approval process will add several days to your estimated shipping date. If you have an immediate need for your parts, we recommend using PayPal or credit card.

For customers that have credit with Arrow and requesting to link those accounts to Arrow.com

If you currently have an account with Arrow and would like to use your credit for online orders, please place your order online and choose Arrow Line of Credit as your payment option. It will appear as: Link to Arrow Line of Credit.

Use this payment option to ensure that your account is set up to do business with Arrow digital properties. You will be prompted to enter your account information after placing your order.

Then press "Continue" to place your order.

Credit Card
If you wish to make a payment for your account with a credit card, please reach out to a customer service representative via phone to verify the credit card details. For your safety, please do not email or chat with your credit card information.

North America +18553264757
Europe, Middle East, & Africa +442039365486
Asia-Pacific +864009200628

PayPal
If you prefer PayPal, please provide your PayPal email account and we will process a manual request for funds directly through PayPal.

Wire
Please note that it takes an additional 2-3 business days to process a wire transfer from the time that it is received. Inventory will NOT be reserved and your order will not be processed until your wire payment has been confirmed. If you prefer this payment method, please let your customer service rep know and we will forward a Pro Forma invoice for your order.

Arrow Line of Credit / Link to Line of Credit
If you have an existing line of credit with Arrow, you may choose this option to check out. If this is your first order online it may take up to 48 hours to validate and grant access to your account. Please note that we are not establishing any new line of credit accounts through the website.

Arrow charges sales tax on all orders placed by customers for whom we do not have a valid tax certificate on file. Tax certificates can be sent by email or fax. Your taxes can be refunded once the form is validated and applied to your account.

Once the shipping carrier you selected takes possession of your order, you will receive an e-mail that includes both your tracking number and your sales invoice. Please note that some email providers occasionally misidentify emails of this sort and route them to a Bulk or Junk Mail folder.

Yes, you will receive an e-mail confirmation when your order has been submitted which includes your “WEB-SO” sales order number. You can also login online and make sure your order says “Submitted”.

Non-cancelable and non-returnable orders that have been placed have different cancellation and push out policies depending on the supplier. Please consult the specific supplier guidelines and policies for the appropriate cancellation processes by calling or chatting with us online. Our offices are open:

Monday through Friday

North America: 3:30am - 9 pm EST

EMEA: 8am - 5pm (CET) Central European Time

AsiaPac: 8:30am - 5pm (CST) China Standard Time

Full details of our return policy are located under our Terms and Conditions of Sale.

If you have an return request, please send us an email with the below information:


  •  At least two photos of the parts intended to be returned (do not open packages that are still factory sealed)
  •  One of the packages showing the date code being returned
  •  WEB-SO # (your order number)
  •  Part Number
  •  Quantity Affected
  •  Reason for Return

To request a financial statement, please reach out to the Accounting Representative listed on your invoice or call 1-866-299-6407.

The arrow.com online sales team can be reached at websales@arrow.com.

Pricing and availability can be found on Arrow.com. If a part is out of stock, click on the quote button and submit the form and an agent will be in contact with you.

To find your order history, you will need to login to your arrow.com account by clicking LOGIN located in the top right corner of arrow.com.

FAQ Order History Image 1

Once you are logged in, the LOGIN button will change to reflect Hello (Your Name) and a drop down menu. Select ‘Order History’ to find your order history:

FAQ Order History Image 2

You will then be directed to your account's entire Order History:

FAQ Order History Image 3

Shipping

Shipping charges are determined based on your selection at the time of checkout.

You will see the shipping cost prior to checking out so that you can make an appropriate decision based on your needs. Our courier options are: DHL, UPS, USPS or FedEx at flat rate pricing. To view these costs, visit our shipping information.

If you wish, you can use your own carrier account number as you check out by selecting "Use my own shipping account". Please note: if Arrow is offering free shipping, this would be under our account and you would not use your own if you would like to take advantage of the promotion.

Countries we do not ship to include:


  •  Crimea (Ukraine) Region
  •  Cuba, Donetsk (Ukraine) Region
  •  Lugansk (Ukraine) Region
  •  Iran
  •  Iraq
  •  Libya
  •  North Korea
  •  Sudan
  •  Syria

To a military end-user or for military end-use in China, Russia, Venezuela or any country referenced in part 744.17 of the U.S. Export Administration Regulations.

If Arrow is running a free shipping promotion, you are not able to take advantage of this offer using your own shipping account because we do not have access to your agreed pricing with the carrier.

You may be charged customs duties and taxes for your purchase. Duties and taxes are typically not included in the price of the goods you purchase online and might not be included in the overall shipping costs you pay through the website.

When purchasing goods online, some or all of these goods may not originate in the country you reside in, and therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

Per the Terms and Conditions of Sale, prices do not include any taxes, freight, handling, duty or other similar charges. Payment of which will be solely your responsibility.

The carrier of choice will have more details on these taxes and fees.

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