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ArrowSphere is the cornerstone of iSYSTEMS’ growth in cloud

We want to make it easy for customers to do business with us and access the solutions they need. ArrowSphere helps us do just that. ”

Mick Cooper, managing director, iSYSTEMS
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About iSYSTEMS

iSYSTEMS is an independent technology services and solution provider that supports mid-tier businesses with their data life cycle management and transformation projects. Half of the company’s revenue comes from hardware and software and the other half comes from high-quality services, ranging from complete data life cycle projects to one-off professional service engagements.

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The Challenge

Historically, iSYSTEMS’ expertise was centered around IT infrastructure and end-user computing transformations, but as the company grew, the team began providing full managed services for customers and has built strong expertise in cloud infrastructure and services design and deployments — which underpin most transformation projects today.

“Our customers tend to be in the mid-tier, with anywhere between 100 to 3,000 users, working across all sectors. We have customers in insurance, media and healthcare, so where there is a desire and need to transform operations with digital services, we can help,” said Mick Cooper, managing director, iSYSTEMS.

iSYSTEMS used to solely focus on the design and implementation elements of their customers’ projects but transitioned to offering end-to-end services. Once this transition began, they sought access to a platform where they could provide these services, transacting licenses and on-demand cloud infrastructure solutions — all in one place.

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The Solution

iSYSTEMS selected ArrowSphere to transact and manage their customers’ cloud services because it gives them the traction and level of engagement they need to provide managed services, both as a wraparound of other product purchases and as a complete managed services offering. The platform’s capabilities are driving iSYSTEMS’ cloud business and allowing it to transact more licenses faster, easier and globally.

It wasn’t long before iSYSTEMS also took advantage of ArrowSphere’s customer-facing, self-service storefront, MyCloud Portal, which they were able to white label for iSYSTEMS clients. This allows customers to deploy new licenses and make changes to their existing user accounts as they need to, without any intervention from the iSYSTEMS team. This scalability is one of the things iSYSTEMS see as a huge value add, and it will be fundamental to the company’s overall growth strategy.

“The next steps for us are to broaden our offering to customers, using ArrowSphere and MyCloud Portal as the platforms for selling bespoke backup and DR bundles, which incorporate our own services, a set of software tools and storage for archiving,” said Cooper. 

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The Benefits

The iSYSTEMS team reports that customers using MyCloud Portal are happy with it. They are increasingly using the system as they need to without requiring input from the iSYSTEMS team.

Without Arrow and the ArrowSphere platform, the company would not have experienced as straightforward of a transition from consultant to cloud services partner. Arrow has vast experience across key solution areas and iSYSTEMS is able to leverage that expertise, including help from an ArrowSphere lead, whenever they need help or advice.

“We’re really happy with the service we get from Arrow. I find them easy to work with and look forward to doing more business together in the future,” said Cooper.

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ArrowSphere: A Cornerstone of iSYSTEMS’ Success

The Arrow team, the ArrowSphere platform and MyCloud Portal form a cornerstone of iSYSTEMS’ success. The agile company has grown and adapted its offering to accommodate changing market conditions, new technology and customer demands, with Arrow’s full support along the way.

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